Drive business innovation with design-thinking workshops and turn experts' tacit knowledge into an organizational asset, based on Cognitive Task Analysis (CTA).
Built on a core framework of Elicit, Protect, Assess and Enable, we help organizations identify key experts, capture tacit knowledge, assess learning outcomes and empower the next generation of talent.
Critical expertise often lives as tacit knowledge — hard to articulate, record and pass on. When experts retire, transfer or leave, this judgment and experience is lost with them.
Turbo Digital draws on cognitive science and Naturalistic Decision Making (NDM) to help organizations systematically elicit, protect, assess and enable expert knowledge, turning experience into a transferable organizational asset.
Design Thinking Framework
Follow the Double Diamond model, from diverge to converge, to ensure innovation starts from the right direction.
User research and empathy to understand real needs
Converge insights to define the problem truly worth solving
Diverge creative ideas, rapid prototyping and co-creation
Test, validate, refine and ship a deliverable solution
Workshop Process
Customized 1–5 day workshops that teach teams "how to get inside the expert's head".
Identify key business problems and the expert knowledge most worth protecting; define objectives
Capture expert experience through Cognitive Task Analysis (CTA) and structured interviews
Use design thinking to turn knowledge into courses, playbooks, processes and prototypes
Build in-house knowledge-management capability for lasting organizational benefit
Customer Value
Codify critical expert knowledge as an organizational asset, reducing dependence on individuals
Use one design-thinking approach to focus on users, define problems and validate fast
Build internal capability so the organization keeps benefiting through change
Book a design-thinking workshop to see how experts' tacit knowledge becomes a core organizational asset.
